How to Remove a Negative Review on Facebook
Every business owner knows how of import online reviews are. A keen and positive review from a genuine customer will always be more influential than anything a make tin can say almost itself. Unfortunately, imitation or negative reviews can destroy a business organization's credibility.
Managing your Facebook reviews is a cornerstone of online reputation management. Let's accept a expect at the value of Facebook reviews and how to remove a bad review on Facebook, should you need to.
The Dark Side of Facebook Business
A i-star rating on Facebook tin hurt you. The fake customer review industry has turned away many honest business owners from even trying to build a presence on this massive social media platform. The principal risks associated with promoting your business organisation on Facebook include:
- Imitation Accounts – Anyone can create an business relationship on Facebook. There's no verification process, and Facebook pays picayune attention to false accounts. It's why the fake review industry heavily targets this social media network.
- No Vetting – Reviewers can write reviews on anything they want. There'south no way to tell whether they are a 18-carat client. Information technology's also hard to guess if they even made a purchase from your business organisation.
- Removing Reviews From Facebook is Tough – Facebook is extremely lenient towards all but the about abusive of reviewers. Due to this stance, you lot could receive a one-star review for any reason.
Even with these negatives, Facebook remains a cornerstone of building and marketing your business. For that reason alone, it's impossible to say that businesses shouldn't be on Facebook.
Related content on the Reputation blog: How to Answer to a Bad Review on Facebook
Tips for Spotting a Fake Facebook Review
If you find that your business organisation'southward page has some suspicious negative Facebook reviews, first make sure that they are legitimate. Review your records to verify transactions with that customer. Can you confirm that events occurred the fashion they described? Some of the ways to spot imitation Facebook reviews include:
- Vague descriptions
- The reviewer is a sometime employee or is connected with a competitor
- The reviewer recommends a competitor equally an alternative in their review
Will Facebook Remove Reviews?
The difficulty when it comes to how to delete a review on Facebook is proving that it's false. Here are some of the superlative signs that a customer review may exist fake:
- Poor spelling/grammar
- Overuse of verbs
- No profile picture
- The sudden influx of positive/negative simulated reviews
- Use of black and white reasoning
What To Exercise When You lot Tin't Delete Facebook Reviews
Knowing how to delete reviews on a Facebook Business page as a regular user is basically impossible. But the expert news is yous may not need to remove negative reviews. Automatically trying to go a review deleted on Facebook isn't e'er your all-time selection because non all negative reviews are necessarily a bad thing. Studies accept shown that even potential customers who exit negative reviews can be turned effectually.
Related content on the Reputation blog: The Facebook Outage: How to Manage a Large Scale Crisis
Respond to a Negative Review
Before thinking about how to remove a 1-star rating on Facebook, consider why that customer left such a bad review in the starting time place. Responding to an angry client in the right manner isn't just important for them but for anyone else who may exist reading the substitution. Nosotros e'er recommend businesses arroyo negative reviews with grace and sensitivity. Hither are some tips for how to reply to a negative review :
Even if the client isn't interested in giving you another chance, the fact that you reached out professionally could win you more business. They already left a bad review; the worst that tin happen is the client says no.
Report Reviews that Become Against Facebook Community Standards
The first option for how to remove a Facebook review is to check whether that review follows Facebook Community Standards. Facebook Community Standards were designed to provide a prophylactic space for users and gainsay online bullying and harassment. Negative reviews that violate these standards will be removed without hesitation. Pertinent points include:
- No excessive cruelty
- No threats of violence
- No hate speech
- No fake reviews
- No harassment
If you receive a review that you lot believe violates any of Facebook's guidelines, report it immediately. Facebook will commonly get back to you within 24-72 hours, simply it's not uncommon to receive a response sooner. You'll be notified of Facebook's decision in your support inbox.
Related content on the Reputation blog: How to Add Multiple Locations to Your Facebook Business Page
Request that the Review Exist Removed
If you believe that a review is fake, you also have the selection of reporting it to Facebook. On your business folio's "Reviews" tab, click the three dots in the top right-hand corner of the review you desire to report. Then choose "Report Post."
Your choices volition so exist: "Information technology has zilch to do with this Page" or "I recall information technology shouldn't exist on Facebook." Cull an option and then enter some more than data earlier hitting "Submit."
Unfortunately, Facebook is a flawed system , and there is no guarantee that faux reviews volition be removed. If these keep to pile upwards and harm your business organisation, you can too disable reviews entirely on your folio. However, doing so tin besides weaken your online reputation and your ability to attract and catechumen customers on Facebook.
Conclusion
Understanding how to delete a review on Facebook and what to exercise if you lot can't is crucial for defending your businesses and client sentiment. If you lot're struggling to go reviews or managing your online reputation, call in the experts. At Reputation, we specialize in supporting businesses large and modest in building their brands online.
Take a wait at Reputation's Reviews and Review Booster solution to learn more nearly the impact of your reviews
Source: https://reputation.com/resources/articles/how-to-delete-a-review-on-facebook/
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